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About 911

Emergency Services (Police, fire, and emergency medical services). The National 911 Program plays a critical role in bringing stakeholders together to share information and resources among local, state, federal and tribal agencies, national 911 associations and other public and private groups focused on developing and providing 911 services across the 50 states and six territories.

In an emergency, dial 911 from your phone immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. When you call 911, be prepared to answer the call-taker’s questions, which may include:

-The location of the emergency, including the street address
-The phone number you are calling from
-The nature of the emergency
-Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker’s questions are important to get the right kind of help to you quickly. Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Do not hang up until the call-taker instructs you to do so.